Frequently Asked Questions

Everything you want to know about Dore Rooibos Cosmetics

Skincare is something very personal and we can well imagine that you sometimes have questions about it. That is why we have listed a number of frequently asked questions for you in this section. And the answers to them of course!

A radiant complexion starts with hydration. Not only is it essential for healthy cell renewal, it is also a powerful weapon against the signs of aging. Make it a daily ritual – just like drinking enough water – to care for your skin both morning and night with our hydrating creams.

Our face creams contain a carefully formulated blend of emollients, such as Caprylic/Capric Triglyceride and Shea Butter, which smooth your skin and leave it feeling silky soft. They are also enriched with humectants such as Glycerin and Sodium Hyaluronate, which attract and retain water, keeping your skin hydrated and resilient.

Whether you have oily, combination or dry skin, it is important for every skin type to stay hydrated.

For all our Dore products we have a shelf life of 6 months, indicated by the symbol of a jar with the number 6 on the tube or bottle. Factors such as heat, light and moisture affect the lifespan of the product. Therefore, store your face cream in a cool, dry place with little sunlight.

Tip: Note the opening date on the tube to avoid using an outdated product.

To maintain the effectiveness of our face creams, it is important to store them correctly. Avoid exposure to direct sunlight and warm temperatures, as these can affect the stability of the active ingredients. Creams with antioxidants in particular retain their potency best in a cool place. Some customers even prefer to store their cream in the refrigerator.

We understand that your skincare routine is personal and that you need products that fit your lifestyle and needs, which is why we offer a variety of options, each with unique benefits.

With our 24-hour cream you have the convenience of both a day and night cream in one tube. This is ideal for those who love simplicity and do not want to have too many different products in the bathroom. But don't worry, our 24H cream does not compromise on quality; in fact, it contains the highest number of active ingredients of all our creams! In addition, the 24H Face Cream has a richer, non-greasy texture, which means it intensively hydrates and nourishes your skin.

The difference between our day and night creams goes beyond the name. Our day cream is carefully formulated to hydrate and nourish your skin during the day, leaving it feeling fresh and soft. Our night cream is formulated to optimally care for your skin while you sleep.

Although our day and night creams have different formulas, they share the same lightweight texture that feels like a luxurious serum. This makes for easy application and fast absorption, so your skin feels instantly hydrated and nourished.

In addition, our 24H Face Cream combines perfectly with both the day and night cream for an extra boost of hydration and care. Check the day and night cream pages for tips on the best order of application for optimal results.

Don’t be put off by the word ‘alcohol’ in our ingredient list. Unlike drying alcohols, such as Alcohol Denat, our face creams contain caring alcohols such as Cetyl Alcohol, Stearyl Alcohol, and Cetearyl Alcohol. These fatty alcohols help retain moisture, resulting in a cared for and hydrated skin.

At Dore, we set high standards for the ingredients we use in our skincare products. Our ingredient list is divided into two categories: active ingredients and excipients.

Active ingredients are the powerful ingredients that are central to our formulas. These ingredients are carefully selected for their specific effect on the skin. On each product page you will find detailed information about the active ingredients used in that product.

Excipients support the effectiveness of the active ingredients and contribute to the texture, scent and stability of the product. They ensure that our skin care products are not only effective, but also pleasant to use. On our product pages you will find the full INCI list, so that you know exactly which ingredients each product contains.

Tip: If you want to know more about the ingredients we use, you can consult the COSMILE EUROPE database for information on over 30,000 cosmetic ingredients.

Our skincare products are developed with all skin types in mind, including sensitive skin. All formulas are dermatologically tested, which means they have been thoroughly evaluated to minimize potential irritations. Our products have been tested on a group of people with sensitive skin, where they were exposed to the product for 48 hours. A so-called patch test. With a 0% irritation score, our products are found to be suitable for all skin types.

However, every individual is unique, so if you know you are hypersensitive to certain substances, we always recommend consulting the full INCI list first.

Adding fragrance to skincare products is a hot topic. At Dore, we understand the concerns that exist, so we carefully considered whether to add fragrance to our formulas. Ultimately, we decided to add a minimal amount of fragrance, as we believe that scent is an important part of the user experience.

We have searched extensively for a perfume that matches our products and where we know exactly what is in it and how it is made. This also explains why you see other fragrances on the INCI list, such as Citronellol and Benzyl Salicylate. These substances are listed if they exceed the limit of 0.001%.

Our patch tests show that our products do not cause irritation, but we understand that this can be a personal preference so always consult the full INCI list if in doubt.

Absolutely! At Dore, all our products are 100% vegan and carry the Vegan Society quality mark. This means that our formulas are free from animal raw materials and that they have not been tested on animals. Every year we renew our contract to ensure that our products meet the strict standards for vegan products. We are also affiliated with Vegan Friendly, an initiative of the Dutch Association for Veganism.

The color difference in our products is caused by the natural green rooibos extract, which is present in a high concentration. Because of this, the color of the product may vary slightly per batch. When the product is exposed to heat, such as prolonged exposure to direct sunlight or storage in a warm environment, the color may darken. Although this natural phenomenon is unavoidable, we recommend keeping your skin care products out of direct sunlight and in a cool place. So, if you accidentally leave your Face Wash in the shower, know that this may affect the color, but fortunately not the effectiveness of the product.

Dore distinguishes itself in several ways. First of all, we use green rooibos extract as our main ingredient, making us the first Dutch skincare brand to make this choice. In addition, we believe in taking care of your skin as a daily habit that contributes to a healthy, radiant skin in the long term. This preventive skincare philosophy is central to our products.
In developing our products, we have paid attention to both the individual strength of each product and the synergy within a complete routine. Each product works powerfully on its own, but together they form a skincare line that reinforces each other.
Finally, we want to be more than a skincare brand; we strive to be an experience brand that puts you and your skin first. With a personal approach, honesty and transparency, we ensure a meaningful experience that you feel part of.

At the moment our products are exclusively available in our online store. However, we are constantly exploring new opportunities to make our products available to more people. If you have suggestions for stores where you would like to see our products, please feel free to contact us at teamdore@dorerooiboscosmetics.com.

Although we do not currently offer samples or trial sizes, we are always available to answer questions and provide advice on our products. We believe in the power of our full-size products and would rather invest in the quality of our formulas than in expensive samples. If you would like to know more before making a purchase, please do not hesitate to contact us at teamdore@dorerooiboscosmetics.com.

We have 2 beautifully wrapped gift sets to choose from and there is a good chance that we will add more versions to it. In addition, you can put together a set yourself via our Bundle & Save module. When ordering, indicate that it is a gift, and we will make sure that you receive a gift bag to give the products as a gift.

A facial toner is an important part of your skincare routine, which you use after cleansing your face. It removes the last traces of dirt and makeup that remain after cleansing. Unlike cleansing products, a good facial toner contains few cleansing ingredients, but rather caring ingredients. The main purpose of a facial toner is to hydrate your skin and promote a healthy glow. It is an essential step that you should not miss in your daily skincare routine.

Our Rooibos Face Toner is the second step in your skincare routine, right after cleansing your face. You can apply the toner to a (reusable) cotton pad or pour a small amount into the palm of your hand and gently pat it into your skin. Patting with your fingers prevents you from using too much product; on a cotton pad you can easily use more than necessary. The choice between these two methods is up to you and depends on what you prefer.

Extra user tip: In the summer I always fill a small spray bottle with our Face Toner, which I can easily carry in my bag. On hot days, a refreshing mist of the toner gives an immediate feeling of cooling. This way your skin not only feels fresh, but also hydrated. A handy and invigorating solution for on the go!

Cleansing your skin is the very first and most important step in your skincare routine. During the day, your skin collects all kinds of dirt from outside, but also from inside, for example through perspiration and hormonal activity. At night, waste products and sebum are released that remain on your skin. It is therefore essential to thoroughly cleanse your skin both in the morning and in the evening.

Another important reason to cleanse your skin is to promote optimal absorption of the active ingredients in your face cream. Clean skin ensures that the active ingredients are better absorbed. So, although a splash of water over your face can be refreshing, water alone does not cleanse your skin sufficiently. It does not penetrate into the pores, where dirt and waste products accumulate. That is why we always recommend using a mild facial cleanser that cleanses your skin thoroughly without drying it out.

Apply the face mask whenever you have the time. Applying it is simple, but you need some time to let the mask do its work. So choose a suitable moment and relax!

Before applying the face mask, make sure your skin is clean and your hands are clean. If you want to make it complete, scrub your skin before applying the mask. This removes dead skin cells and the active ingredients of the mask are absorbed even better.

Squeeze a little of the contents of the Rooibos Calming Face Mask from the tube onto your fingers and then apply it to your face (obviously not in your eyes!) and neck. Leave it on for 5-10 minutes and then rinse it off with plenty of water. Then apply your face cream or serum.

Our face mask is designed to pamper your skin and give it an extra boost. It contributes to the recovery of your skin and leaves it feeling wonderfully soft after use. A treatment with our face mask is not only good for your skin, but also gives you the opportunity to relax for 5-10 minutes.

Exfoliating your skin is a must for a healthy complexion, as it stimulates blood circulation and removes dead skin cells. This allows the active ingredients of your face mask or face cream to be better absorbed. However, do not exfoliate your skin more than once a week, especially if you have dry skin.

The best way to exfoliate is in the shower, when your skin is damp. If you prefer to exfoliate at another time, make sure your skin is damp before applying the scrub. Squeeze a small amount of Rooibos Face Scrub from the tube onto your fingers and gently massage it over your face and neck in circular motions. Do not apply too much pressure and avoid the sensitive skin around your eyes. Then rinse the scrub off with water.

No, you won't find any microplastics in our scrub. Instead, we use a natural scrub hero called Perlite, which is gentle on the skin and the environment. This provides the recognizable feeling of scrubbing without causing damage. In addition, our scrubs contain cranberry balls, which gently remove dead skin cells, giving new skin cells the space to grow. And because our Face Scrub does not contain soapy substances, you can easily rinse the scrub away.